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• The TAO is also known as the Taxpayer Apathy Office, due to its inability to get anything done for a taxpayer; it's as if they don't care, but the reality is they don't have any power.
• The TAO is also known as the Taxpayer Attack Office, due to its inability to get things right. When it mis-communicates something to the IRS, the result is often the unleashing of a sh--storm on the person who was seeking assistance.

Generally, you should avoid using the TAO. However, if you have a simple procedural error that needs attention they can be very helpful. Just do not ask them for help with anything of substance.

National Phone: 1-877-777-4778

When dealing with these people:

• Have your information ready and at hand, before calling.
• Have a short description of what your problem is--something specific you want them to address. Stick to one item. Do not bring up a second problem; that can only end badly for you.
• Decide what exactly what you would like them to do.
• Treat them with the utmost courtesy, and be respectful of their time.
• Keep notes on what they say they will do and when, and what they ask you to do.
• Write a courteous follow-up letter to legislators, listing a few key points and asking them to assist the TAO to resolve this issue. Be sure  you address any limitations the TAO representative tells you about.

Keep in mind:

• None of this is their fault.
• They don't have any real power. They can only "advocate" (suggest a change) on your behalf.
• They are not your friends. They work for the IRS.
• They are not your attorney. There is no confidentiality; anything you tell them will likely be reported to the very people who are trying to hurt you.
• Nobody in the TAO can change the Tax Code. But neither can they force anyone in the IRS to follow it or even follow any laws of any sort; if your problem is that someone in the IRS is attacking you and violating the law to do it, the TAO cannot and will not help you.